Joker4d Privacy Policy – Malaysian Player Data Protection

1Information We Collect

Joker4d collects various types of information to provide and improve our services for Malaysian players. The information collected can be grouped into three main categories:

Information You Provide Directly:

• Full name as it appears on your MyKad or Malaysian passport
• Date of birth (to verify you are 18 years of age or older)
• An active Malaysian phone number
• Valid email address
• Malaysian bank account or e-wallet information (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX) for deposit and withdrawal purposes
• A copy of your identification document during the KYC (Know Your Customer) process

Automatically Collected Information:

• Your IP address and network information
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the joker4d platform
• Gaming and betting activity history (for dispute resolution and analytical purposes)
• Login session information including time and location

Financial Transaction Information:

• Records of all deposits and withdrawals made through the joker4d platform
• Transaction history including dates, times, amounts and payment methods used
• Information required to comply with anti-money laundering (AML) obligations

All information is collected only when necessary for the stated purposes and is limited to what is required to deliver joker4d services to you.

2How We Use Your Data

Joker4d uses collected personal data for legitimate and specific purposes only. Below is a summary of how we use your data:

Joker4d will not use your data for any purpose beyond those stated above without first obtaining your consent. You will be notified of any changes to how your data is used through updates to this Privacy Policy.

3Data Sharing & Disclosure to Third Parties

Joker4d takes a highly cautious approach when it comes to sharing users' personal data. We does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations in which joker4d may share your data:

• Third-Party Service Providers: joker4d works with trusted service providers including payment gateways (for processing Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX transactions), licensed game providers, and customer support platforms. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the stated purposes.
• Legal Obligation: joker4d may be required to disclose user information to Malaysian authorities when mandated by law, court order or valid legal process — including anti-money laundering (AML) and counter-terrorism financing (CFT) obligations.
• Rights & Safety Protection: joker4d reserves the right to disclose information when it reasonably believes that such disclosure is necessary to protect the rights, property, or safety of joker4d, its users, or the public.
• Business Transfer: In the event that joker4d is involved in a merger, acquisition or asset sale, user data may be transferred as part of that transaction. You will be notified in advance should this occur.

In all instances where data is shared, joker4d ensures appropriate safeguards are in place to protect the privacy and security of your information.

4joker4d Data Security Measures

Joker4d invests heavily in security technologies and procedures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your browser and joker4d servers is encrypted using TLS 1.3 with 256-bit SSL keys. This means that even if someone were to intercept the communication, they would be unable to read or make use of the information.
• Server Infrastructure Security: joker4d servers are protected by multi-layered firewalls, intrusion detection systems, and round-the-clock 24/7 security monitoring.
• Internal Access Controls: Access to user data is restricted solely to staff who require it to carry out their duties. All access is logged and audited on a regular basis.
• Two-Factor Authentication (2FA): joker4d offers two-factor authentication for user accounts to provide an additional layer of security.
• Periodic Security Assessments: joker4d conducts regular security assessments and penetration testing by independent third parties to identify and address any potential vulnerabilities.
• PCI DSS Compliance: All payment data processing complies with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the security of your financial information.

While joker4d employs the best available security measures, no method of internet transmission or electronic storage is 100% secure. If you suspect your joker4d account has been compromised, please contact our support team immediately at support@joker4d.my.

5Cookies & Tracking Technologies

Joker4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the joker4d website. The following are the types of cookies we use:

• Essential Cookies: Required for the core functions of the joker4d platform — such as maintaining your login session, saving language preferences, and ensuring session security. These cookies cannot be disabled as they are essential for the platform to function properly.
• Performance Cookies: Helps joker4d understand how users interact with the platform — including the most frequently visited pages, time spent on each page, and navigation paths. All such information is collected anonymously and in aggregate form.
• Functional Cookies: Save your preferences — such as your chosen deposit limits, favourite games, and display settings — to deliver a more personalised experience each time you return to joker4d.
• Analytics Cookies: Helps joker4d analyse usage patterns to improve our services, identify technical issues, and gain a deeper understanding of what Malaysian players are looking for.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the joker4d platform. To learn more about managing cookies, refer to the help documentation for your browser.

6Cross-Border Data Storage & Transfer

Joker4d stores Malaysian user data primarily on servers located in the Asia region. In some cases, data may be processed or stored outside Malaysia by third-party service providers we work with — such as cloud service providers or international game suppliers.

When data transfers outside Malaysia occur, joker4d ensures:

• The recipient country or region maintains a level of data protection comparable to or stronger than Malaysia's
• An appropriate data transfer agreement exists between joker4d and the recipient service provider
• Third-party service providers are bound by strict confidentiality and security obligations

Joker4d retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once you close your joker4d account, we retain certain data for a period determined by legal and regulatory requirements — typically between 5 and 7 years for financial records — before it is securely deleted or anonymised.

7Your Privacy Rights as a joker4d User

As a joker4d user residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act (PDPA) 2010:

To exercise any of the rights above, you may contact the joker4d support team at support@joker4d.my specifying the right you wish to exercise along with any relevant information. joker4d will process your request within 30 business days from the date it is received.

8Child Data Protection

Joker4d is a platform intended exclusively for individuals who are 18 years and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should joker4d become aware that personal information has been collected from a minor, we will immediately take the following steps:

• Immediately closing the account in question
• Permanently deleting all related data from our systems
• Returning any deposits made to the original payment method

If you believe that someone under the age of 18 has registered on joker4d using false information, please contact us at support@joker4d.my immediately so that appropriate action can be taken.

9Updates to This Privacy Policy

Joker4d may update this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or new platform features. When we make material changes to this Privacy Policy, we will:

• Updating the "Last updated" date at the top of this page
• Displaying a clear notice on the joker4d platform regarding changes made
• Sending notifications via email or SMS to registered members for significant changes

Your continued use of the joker4d platform after an updated Privacy Policy is published constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how joker4d protects your privacy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how joker4d handles your personal data, do not hesitate to reach out to us:

• Email: support@joker4d.my
• Live Chat: Available 24/7 on the joker4d platform
• Response Time: Within 24 business hours for all privacy-related enquiries